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RealBridge are very happy to help with technical problems relating to RealBridge.
Email: support@realbridge.online Telephone: 0794 232 2209 or 0772 692 0784
If you have a problem during a session, please ring RealBridge at the time. This applies both to players and to directors. If you often have problems with RealBridge, please contact RealBridge for advice.
iPads with iOS 15
The latest release of iOS – version 15 – can cause problems when playing on RealBridge. The symptoms are:
- Loss of video and/or audio.
- Freezing, so that you can’t click anything.
The problem may occur at every table, or it may only occur against some opponents.
There is no need to suffer these problems – RealBridge have a solution which takes a few minutes to apply. Step-by-step instructions: https://realbridge.online/media-support-settings-change-ios-15-detailed.html
For all iPads with iOS 15, you should use Safari, not Google Chrome.
MacBooks and iMacs with Monterey or Safari 15
If you have a Mac that has been upgraded to macOS Monterey, and you use Safari, please see the instructions here: https://realbridge.online/media-support-macos-monterey.html
If you have a Mac that has not been upgraded to macOS Monterey, but does have Safari 15, and you are experiencing freezing or loss of audio, also please see the instructions here: https://realbridge.online/media-support-macos-monterey.html
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