Complaints Procedures |
Templeogue Castle Community Bridge Centre
Complaints Procedures
The Executive Committee consists of voluntary members who are not experts
but who make every effort to deal successfully with the business of TCCBC on behalf of the members.
Complaints, Objection and Disciplinary Rules and Procedures
- All complaints must be made to the Hon Secretary within fourteen days of the date of the alleged offence.
- The Trustees and Officers will be informed of the complaint and will inform the person about whom the complaint has been made.
- All efforts will be made by the officers to satisfactorily resolve the matter.
- If a satisfactory resolution is not reached the complainant will be requested to put the complaint in writing, if they have not already done so, and the matter will be referred to the Executive.
- The Executive reserves the right to seek information/advice from relevant specialists such as solicitors.
- The Executive, after due consideration and consultation where deemed necessary, will make an informed decision on the validity or otherwise of the complaint.
- The parties will be informed of its decision.
|
|
|
|